How to Break the Internet: Lessons from the Support Desk
Livestream Replay
Description
In this livestream, WordPress Support pro Chris Malone will use real life examples to explain the challenges involved providing exceptional customer support to clients. He will also briefly explore the potential of using AI in customer support. Attendees will gain knowledge and ideas to elevate their support strategies in the ever-evolving worlds of our clients.
Resources
About this Livestream
Presented by
Chris embarked on his web development journey in 2011, shortly after relocating to Ukraine with his family, where they serve as missionaries near Kyiv. His passion for the latest digital solutions, industry knowledge, and problem-solving skills led him to join Brilliant Web Works. There, for the past three years, he has served as both Client Success Manager and Web Developer. Chris’s unique life journey with his wife of 32 years, enriched by the joys and challenges of parenting nine wonderful children—five of whom have Down Syndrome—gives him a distinct perspective on adaptability, resilience, and persistence. He leverages his diverse experiences, both personally and professionally, to help clients be successful.
